Right of withdrawal

A refund can be claimed by withdrawal from the agreement

Consumers are entitled to withdraw from the agreement made through distance communication devices within a period of 14 days without stating the reason of withdrawal. The period stated in the first sentence commences on the day the agreement is executed, this being the day of receiving the goods. In this period of 14 days, it is necessary for the consumer to deliver a notice of withdrawal to the seller, along with which the current legislation connects the will towards withdrawal from the agreement.  

Consumers may withdraw from the agreement by delivering the goods in person to the seller’s shop along with written intent of withdrawal, or, the consumer has to return the goods delivered by Kaleideu along with a written notice of withdrawal, and do so at consumer’s expense without undue delay, however, no later than within 14 days after withdrawing from the agreement.

The consumer is entitled to withdraw from the agreement within a period of 14 days without any sanctions according to § 53, subsection 7 of the commercial code, however, this does not concern the right to reimburse the consumer’s expenses connected with returning of the goods.

The goods are to be returned undamaged, in the original packaging (if possible), in the condition and value in which the goods have been received by the purchaser, along with the delivered accessories and complete documentation.

If the requirements listed above are met, consumers withdrawing from the agreement are refunded the entire amount paid under the agreement whereby this amount is refunded without undue delay, however, no later than within 30 days following the withdrawal, and with the use of the method of bank transfer.

 

A refund can be claimed if all these requirements are met:

  • The right to refund is valid within 14 days of delivering the goods.
  • The goods must be undamaged.
  • The goods must be wrapped in the original packaging.